Home Delivery Frequently Asked Questions
How do I begin receiving delivery?
To receive delivery, you can sign up online at www.lakeviewfarmshomedelivery.com or by visiting our office and completing an application. We require your full name, address, phone number and payment method to secure the account. When you sign up we will request a standing order.
What is a standing order?
We no longer have a stadning order. You will now receive a menu or order form with your order each week and your order will be filled at the door.
How can I change my order?
You can change your order by calling our office or changing it online at Lakeview Farms web address. Our phone number is (803) 548-7111, you may leave a message 24 hours a day, seven days a week. Please make order changes by noon the day before your delivery is scheduled.
Is there a minimum order?
No. There is no longer a minimum order amount. However, there is a $2.50 delivery charge per stop.
What is the holiday delivery schedule?
There are only two days per year that we don’t make deliveries…. Thanksgiving and Christmas. Customers that need to receive a delivery on either of these days should consider taking a larger delivery the week before these dates. Customers will receive a notice from their milkman if their delivery will be affected.
What happens if I go on vacation?
If you do not wish to receive your weekly delivery – whether you are going to be out of town for a week or going away for a weekend – just let us know. The easiest was is to call our office at lease one day in advance, or you may go online to adjust your delivery. As long as your milkman knows not to stop at your home, the delivery charge will be waived. If Lakeview Farms is not notified you will be responsible for the normal delivery charge.
How do I pay?
You will receive an invoice at beginning of each month. It will arrive in your dairy box, usually with your first delivery of the month.
For your convenience you may choose from the following payment options:
Pay by Check – Simply send us your payment via US Mail.
Direct Withdrawal – You may authorize us to automatically withdraw the amount of your monthly invoice from your checking account. To enroll, please send a signed and voided check to our office address:
2752 Pleasant Road, Suite 110
Fort Mill, SC 29708
Charge your Visa or MasterCard – Contact our customer service department at (803) 548-7111. A customer service representative will arrange for your payment to be automatically charged to your credit card each month.
Why do I need an insulated dairy box?
An insulated dairy box must be purchased ($39.95 our cost) when your sign up for delivery. This box will protect the products from the effects of temperature changes. The charge for this protective box is a one-time non-refundable charge.
Because we care about the quality of the products you receive, your driver cannot leave a delivery if this box is not available for him to use. Please remember that you will still be assessed our nominal delivery fee if your driver attempts to deliver and the box is not available. Please dispose of the plastic caps and rinse your empty milk bottles before returning to the dairy box for your driver to pick up.
Where will my driver leave my milk?
Your milkman will start his delivery around 2am and finish around 6am. Your milkman will put your delivery inside your insulated cooler box when he delivers to your home. You do not need to be home or awake when he delivers.
What should I do with the empty milk bottles?
All glass bottles may be reused. Just rinse out the empties and place them in your dairy box before your next delivery. Your milkman will collect them on your next delivery day, so they may be returned to the dairy to be sanitized. A bottle deposit charge of $1.50 per bottle will apply if we do not receive your empties. Invoices will reflect bottle credits or bottle deposits if your do not leave the exact number of bottles delivered. There is not charge to our customers who return bottles.
Does Lakeview Farms’ milk have hormones?
There is no RBGH (recombinant bovine growth hormone) used in our milk.